Cancellations & Late Arrivals
We understand that some things may come up that prevent you from attending your scheduled service. Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time available. If we do not hear from you 15 or more minutes into your scheduled appointment time you are considered a “No-Show”, and a cancellation fee may apply. All attempts to reschedule in a timely manner will be made.
We request a minimum of 48 hours notice of cancellation. Please understand that when you cancel at the last minute or no-show your commitment, we are unable to fill your reservation with another valued guest on our waiting list. Out of respect for the clients on this list, we kindly require that you provide a 48-hour notice for cancellations. This will allow us time to fill the newly available appointment. We understand that illness and emergent situations occur and will be taken into consideration.
Although we reserve the right to charge for any appointment that is missed without notice, we want to extend the same courtesy to our clients. Rhapsody Spa & Salon values your time and feels that it is fair to honor the same policies we hold to our clients. Should we need to cancel or reschedule an appointment due to unsafe weather conditions, power outages, staff illness or other unforeseen events with less than 24 hours notice, we promise to do all we can to reschedule your appointment in a timely manner and may offer a complimentary service in order to compensate for the inconvenience.
Confirmations
You will receive a “confirmed booking” text/email the day your service is scheduled, a “confirmation” text/email 1 week prior to your service and a reminder call 1-2 days before your service. If you do not confirm either by confirmation text, email or call, we may not be able to guarantee your reserved service time.
Booking an Appointment
If your appointment time is longer than 2 hours, we may require a deposit or a valid credit card to reserve your service. We cannot hold an appointment for more than 24 hours without a credit card on file or a $50 deposit. If one or the other is not received 24 hours after the appointment was made, the appointment may be canceled.
Multiple Services & Packages
A $50 deposit is required in order to reserve multiple services (i.e. wedding parties, half/full spa days, services over 4 hrs). Appointments must be canceled a minimum of 72 hours before the scheduled service time. If a cancellation request is made within 72 hours of the appointment, we will charge 50% of the services scheduled. Any cancellations made within 24 hours of the appointment may result in 100% of the cost of the scheduled services.
Service & Product Refund
Service: All of our services are non-refundable. However, if a mistake was made by one of our Team Members, we will reserve a complimentary corrective service as soon as possible. If we are not informed of the mistake within 7 days of the initial service, corrective services will not be considered complementary. Changing your mind after the service has been performed, will not be accepted as a corrective service.
Product: We stand behind all products that we carry. However, if you are unhappy with your purchase, let us know within 14 days of the purchase, and we will gladly exchange the product(s) depending on availability.
