New Client Cancellation & Rescheduling Policy:In order to reserve any appointment time,
We require a 25% booking fee of the services being scheduled and a valid card saved on file.
If the appointment is:
- Canceled or rescheduled 48 hrs in advance the booking fee can be refunded or reapplied
- Canceled or rescheduled within 48 hrs the booking fee can NOT be refunded or reapplied
- If we do not receive notice via call or email about the appointment and it is missed, the card on file will be charged for the remaining 75% of the scheduled services. (Service pricing may vary based on what services are booked)
Returning Client Cancellation & Rescheduling Policy:No booking fee is required as long as there is a valid card saved on file.
If the appointment is canceled or rescheduled within 48 hrs of the scheduled appointment:
- 1st time- no charge
- 2nd time(within 6 months)- 25% of the scheduled services will be charged to the card on file
- 3 or more times (within 6 months)- 75% of the scheduled serviced will be charged to the card on file and a 25% booking fee is required to rebook If we do not receive notice via call or email about the scheduled appointment and the appointment time is missed, the card on file will be charged for 75% of the scheduled services. (Service pricing may vary based on what services are booked)
Confirmations:You will receive a:
- “Confirmed booking” text/email the day your service is scheduled
- “Confirmation” text/email 1 week prior to your service
- Reminder call 1-2 days before your service.
If you do not confirm either by any of these methods, we may not be able to guarantee your reserved service time.
Multiple Services & PackagesA $100 booking fee is required in order to reserve multiple services, parties or packages
If the appointment is:
- Canceled within 72 hours of the appointment, we will charge 50% of the services scheduled.
- Canceled within 24 hours of the appointment we will charge up to 100% of the services
Service & Product RefundService: All of our services are non-refundable. However, if a mistake was made by one of our Team Members, we will reserve a complimentary corrective service as soon as possible. If we are not informed of the mistake within 7 days of the initial service, corrective services will not be considered complementary. Changing your mind after the service has been performed, will not be accepted as a corrective service.
Product: We stand behind all products that we carry. However, if you are unhappy with your purchase, let us know within 14 days of the purchase, and we will gladly exchange the product(s) depending on availability.
