We understand that some things may come up that prevent you from attending your scheduled service. We request a minimum of 24 hours notice of cancelation. If a notice is not given 24 hours prior to your scheduled service(s), we may charge $50/hour of services booked to your credit card. If you are more than 15 minutes late for your scheduled service(s) without prior notice, we may have to reschedule and/or charge a late fee of $25/hour of services scheduled. If you are more than 30 minutes late with no notice or don't show up, you will be considered a "No-Show" and may be charged the full amount of your scheduled service fee.
You will receive a confirmation text 4 days before your scheduled service and a confirmation call 1-2 days later(if you have not already confirmed via text reminder). If you do not confirm either by text or confirmation call, we cannot guarantee your reserved service time.
We require a valid credit card on file to reserve your service time. We can hold an appointment for 48 hours without a credit card. If a credit card is not given 48 hours after the appointment was made, the appointment may be canceled.
A $50 deposit is required in order to reserve multiple services. Appointments must be cancelled a minimum of 3 days before the scheduled time. If a cancelation request is made within 3 days of the appointment, we may charge 50% of the price of services scheduled. Any cancelation requests made within 24 hours of the reserved service time may result in 100% of the cost of the scheduled services.
Service: All of our services are non-refundable. However, if a mistake was made on our Team Member's part, we will reserve a complimentary corrective service as soon as possible. If we are not informed of the mistake within 7 days of the initial service, corrective services will not be considered complimentary. Changing your mind after the service has been performed, will not be accepted as a corrective service.
Product: We stand behind all products that we carry. However, if you are unhappy with your purchase, let us know within 7 days of the purchase, and we may exchange for other products.