Cancellations & Late Arrivals:
We understand that some things may come up that prevent you from attending your scheduled service. We request a minimum of 24 hours notice of cancellation. If a notice is not given 24 hours prior to your scheduled service(s), we will charge $50/hour of services booked to your credit card. If you are more than 15 minutes late for your scheduled service(s) without prior notice, you will be considered a “No-Show” and will be charged the full amount of your scheduled service fee.
You will receive a confirmation text 4 days before your scheduled service and a confirmation call 1-2 days later (if you have not already confirmed via text reminder) If you do not confirm either by confirmation text or call, we cannot guarantee your reserved service time.
Booking an Appointment:
We require a deposit or a valid credit card to reserve your service time. We can hold an appointment for 24 hours without a credit card on file or deposit. If one or the other is not given 24 hours after the appointment was made, the appointment may be canceled.
Multiple Services & Packages:
A $50 deposit is required in order to reserve multiple services (i.e. wedding parties, half/full spa days, services over 4 hrs). Appointments must be canceled a minimum of 72 hours before the scheduled service time. If a cancellation request is made within 72 hours of the appointment, we will charge 50% of the services scheduled. Any cancellations made within 24 hours of the appointment may result in 100% of the cost of the scheduled services.
Service & Product Refund:
Service: All of our services are non-refundable. However, if a mistake was made on one of our Team Member’s part, we will reserve a complimentary corrective service as soon as possible. If we are not informed of the mistake within 7 days of the initial service, corrective services will not be considered complementary. Changing your mind after the service has been performed, will not be accepted as a corrective service.
Product: We stand behind all products that we carry. However, if you are unhappy with your purchase, let us know within 14 days of the purchase, and we will exchange for different products equal to monetary value depending on availability.